Information We Collect
When you contact us, we collect the details you give us directly. That includes your name, phone number, email address, property address, and a description of the water damage or plumbing issue you're facing.
We also collect some information automatically when you browse our website. This includes your IP address, browser type, pages you visit, and how long you stay. We use this to understand what's working on our site and to make it easier for you to find help.
How We Use Information
We use your contact information to respond to your request, schedule a visit, and keep you updated about your service. If you call us, we may follow up by phone or text to confirm details or let you know when our team is on the way.
We also use your information to improve our services and our website. For example, if we notice many visitors are looking for emergency water removal, we might add more helpful content on that topic. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking tools to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help us provide a smoother experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics services, like Google Analytics, to help us see how people find and use our website. These tools collect anonymous data such as which pages are popular and how long visitors stay.
We may also use third-party tools for advertising or communication, such as scheduling software or review platforms. These tools have their own privacy policies, and we encourage you to review them if you have questions.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business, like scheduling platforms or payment processors, and only to the extent needed to serve you.
We may also share information if required by law, to protect our rights, or in response to a valid legal request. If we ever merge or sell our business, your information may be transferred as part of that deal, but this policy would still apply.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections and limiting access to your data to only those who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your trust. If you have concerns, please reach out to us directly.
User Rights
You have the right to ask us what personal information we have about you, to correct any mistakes, or to request that we delete it. You can also ask us to stop using your information for certain purposes.
To exercise any of these rights, just contact us using the details below. We will respond promptly and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page and update the effective date above.
We encourage you to check back occasionally so you stay informed about how we protect your information.